Terms and Conditions

Last Updated: May 4, 2026
Website: https://unlon.com
Brand Name: UNLON

Welcome to UNLON. These Terms and Conditions explain the rules for using our website, placing orders, purchasing products, and using our services.

By visiting unlon.com, placing an order, or contacting us through our website or social media channels, you agree to follow these Terms and Conditions.

Please read this page carefully before placing an order.

1. About UNLON

UNLON is an online gadget and accessories brand. We sell products such as earbuds, tech gadgets, mobile accessories, and related items through our website and online platforms.

Our goal is to provide quality products, smooth customer support, and a reliable online shopping experience.

2. Use of Our Website

By using our website, you agree that you will:

Provide correct and complete information when placing an order
Use the website only for lawful purposes
Not misuse, damage, hack, copy, or disrupt the website
Not place fake orders or provide false contact details
Not use our website content, images, logo, or branding without permission

We reserve the right to cancel orders or restrict access if we suspect fraud, abuse, fake information, or misuse of our website.

3. Product Information

We try our best to display accurate product details, images, prices, features, colors, sizes, and availability.

However, small differences may occur due to:

Lighting during product photography
Screen color differences
Supplier updates
Packaging changes
Product batch variations

UNLON may update product information, pricing, or availability at any time without prior notice.

4. Pricing and Payment

All prices shown on unlon.com are listed in Bangladeshi Taka unless stated otherwise.

We may offer payment methods such as:

Cash on Delivery
Mobile banking
Online payment gateway
Bank transfer
Other available payment options

Order confirmation may depend on successful payment, phone verification, or stock availability.

UNLON reserves the right to correct pricing errors, cancel incorrect orders, or update product prices when needed.

5. Order Confirmation

After placing an order, you may receive a confirmation through phone call, SMS, WhatsApp, Messenger, email, or another communication method.

Your order may not be processed if:

The phone number is incorrect
The delivery address is incomplete
The product is out of stock
Payment is unsuccessful
We cannot verify the order
The order appears fake or suspicious

We may cancel any order if required.

6. Shipping and Delivery

We deliver products across Bangladesh through courier or delivery partners.

Delivery time may depend on:

Customer location
Courier service availability
Weather conditions
Public holidays
Political or transport disruptions
Stock availability
Unexpected delivery delays

Estimated delivery time:

Inside Dhaka: Usually 1–3 business days
Outside Dhaka: Usually 2–5 business days

Delivery time is an estimate, not a guarantee.

7. Delivery Charge

Delivery charge may vary depending on customer location, product type, campaign offer, or courier policy.

If we offer free delivery, it will be clearly mentioned on the website, product page, checkout page, or promotional content.

UNLON reserves the right to update delivery charges at any time.

8. Product Checking During Delivery

Customers are requested to check the parcel condition during delivery.

If the parcel is damaged, opened, or looks suspicious, please contact us immediately before accepting it.

Some courier companies may not allow product testing before payment. In that case, customers should follow our return, replacement, or warranty policy after receiving the product.

9. Return and Replacement Policy

UNLON may offer return or replacement support depending on the product condition and issue.

A product may be eligible for replacement if:

The product is damaged during delivery
The wrong product was delivered
The product has a manufacturing defect
The product does not turn on or function properly after receiving
The issue is reported within the allowed time

To request a return or replacement, customers must provide:

Order number or phone number used for order
Clear photo or video proof
Product packaging
Full issue details

Products must be returned in proper condition with original packaging, accessories, and invoice if available.

10. Warranty or Replacement Guarantee

Some UNLON products may come with a replacement guarantee or service warranty. The warranty period and conditions may vary by product.

For example, selected products may include a 3-month replacement guarantee, if mentioned on the product page or campaign offer.

Warranty or replacement may not apply if:

The product is physically damaged by the customer
The product is burned, broken, scratched, or water-damaged
The product was repaired by another person or shop
The original packaging or accessories are missing
The issue was caused by misuse or negligence
The warranty period has expired

Warranty does not cover normal wear and tear.

11. Refund Policy

Refunds may be approved only after we review the issue and confirm eligibility.

Refunds may apply when:

The ordered product is out of stock after payment
Replacement is not possible
A valid return request is approved
A payment error occurred

Refund processing time may depend on the payment method, banking provider, or mobile financial service provider.

Cash on Delivery orders are usually handled through replacement or return support instead of direct refund.

12. Order Cancellation

Customers may request order cancellation before the product is shipped.

Once the product is shipped, cancellation may not be possible. In that case, the customer may need to follow our return or replacement process.

UNLON may cancel an order if:

Product is out of stock
Price was shown incorrectly
Customer information is invalid
Customer cannot be reached
Payment is not completed
Fraud or suspicious activity is detected

13. Promotional Offers and Discounts

UNLON may run discounts, bundle offers, campaign prices, coupon codes, or limited-time promotions.

Promotional offers may have specific terms such as:

Limited stock
Limited time
Specific product only
One offer per customer
Online order only
No combination with other discounts

We may change, pause, or cancel any offer at any time without prior notice.

14. Customer Responsibilities

Customers are responsible for providing correct order information.

Please make sure your:

Name is correct
Phone number is active
Address is complete
Product selection is accurate
Payment information is valid

UNLON will not be responsible for failed delivery due to incorrect customer information.

15. Intellectual Property

All content on unlon.com, including logo, brand name, product images, website design, text, graphics, banners, videos, and promotional materials, belongs to UNLON or its content partners.

You may not copy, reuse, sell, modify, or publish our content without written permission.

16. Limitation of Liability

UNLON will try to provide accurate information, quality products, and reliable service.

However, we are not responsible for:

Temporary website errors
Courier delays
Technical issues beyond our control
Customer misuse of products
Minor color or packaging differences
Third-party service problems
Loss caused by incorrect customer information

Our responsibility is limited to the product price paid by the customer, where applicable.

17. Third-Party Services

We may use third-party services such as courier companies, payment gateways, analytics tools, marketing platforms, hosting providers, and customer support tools.

These third-party services may have their own policies and terms. UNLON is not responsible for their separate actions, delays, errors, or policies.

18. Privacy

Your privacy is important to us.

Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

19. Changes to These Terms

UNLON may update these Terms and Conditions from time to time.

Changes will be posted on this page with the updated date. By continuing to use our website after changes are posted, you agree to the updated terms.

20. Governing Law

These Terms and Conditions are governed by the applicable laws of Bangladesh.

Any dispute related to our website, products, orders, or services will be handled according to the laws and legal process of Bangladesh.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

UNLON
Website: https://unlon.com
Phone / WhatsApp: 01632300585
Instagram: https://www.instagram.com/unlonofficals/
Email: [email protected]
Address: Dewanpara ,Vasantek, Mirpur, 1206Mirpur, Dhaka 1206Bangladesh